FAQ-Orizuru Massage
FAQ
🌿 What types of massage services do you offer?
We offer a variety of massage therapies to suit your needs, including:
Swedish Massage: A relaxing massage that helps reduce stress and tension.
Indian Ayurvedic Massage: Focuses on rejuvenating, relaxing and harmonising your body's natural energies.
Reflexology: Is a therapeutic practice that involves applying pressure to specific points on the feet, hands and ears that correspond to different organs and systems in the body, promoting relaxation and overall wellbeing.
Office or chair massage: Is a short, seated massage focused on relieving tension in the neck, shoulders, and back, typically performed in a workplace or event setting to reduce stress and improve wellbeing.
Myofascial regeneration: Using a massage gun applies rapid, percussive pressure to targeted muscle areas, helping to relieve tension, improve circulation and accelerate muscle recovery.
Warm candle massage: Uses the melted, warm oil from special massage candles to gently massage the body, providing deep relaxation, skin nourishment and a soothing aromatic experience.
Gua-Sha massage: Is a traditional Chinese healing technique that involves scraping the skin with a smooth-edged tool to improve circulation, reduce inflammation, and promote healing.
Thai herbal compress massage: Combines traditional massage techniques with heated herbal compresses filled with medicinal herbs to relieve muscle tension, improve circulation, and promote deep relaxation and healing.
🌿 How do I book a session?
At Orizuru, I want to give each client my full attention, which is why I only accept online bookings.
You can easily make your booking here!
This streamlined process ensures that each client enjoys a personalised and uninterrupted experience in our tranquil environment.
Simply book your session through our easy-to-use online platform, where you can select your preferred time and service.
This helps us maintain a calm, luxurious atmosphere with no walk-ins or unexpected interruptions.
🌿 Is a booking fee required to secure my appointment?
Yes, a £10 booking fee is required to confirm your booking. This deposit guarantees your appointment and will be deducted from the final cost of your session.
🌿 How does the booking fee work?
After you have booked your appointment on the online booking platform, it'll be pending approval until the £10 booking fee is received. You'll get an email with all the bank transfer details after your booking has been reviewed.
Once the booking fee has been paid, your appointment is officially confirmed!
Please use your name as the payment reference!
Please note that appointments are not fully secured until the booking fee has been received. I will hold your appointment request for 24 hours.
If you need to cancel or reschedule your appointment, please give 48 hours notice to avoid losing your booking fee.
The fee is non-refundable if you cancel within 48 hours. You can reschedule up to twice 48 hours in advance without losing the booking fee.
Thank you for your understanding!
🌿 What is your cancellation policy?
As this is a small home-based business, please give me at least 48 hours notice if you need to cancel or reschedule.
To secure your booking, a £10 booking fee is required, which can be paid via bank transfer.
This booking fee is non-refundable and non-transferable if you do not follow the cancellation policy or fail to arrive for your appointment.
This helps me manage my time and keep things running smoothly.
Thank you for your understanding!
🌿 What payment methods do you accept?
We aim to make payment as easy as possible! You can pay by cash or card at the time of your session, or pay online by bank transfer. If you choose to pay online, you will receive the necessary details in your confirmation email. Please let us know which payment method you prefer when you book!
🌿 How long is a typical massage session?
Our massage sessions are available in:
- 30 minutes
- 45 minutes
- 60 minutes
- 90 minutes
🌿 How long is a body contouring session?
A typical body contouring treatment usually lasts between 30-60 minutes, depending on the specific treatment and the areas to be treated. Some treatments may require more than one session to achieve optimal results.
🌿 What should I expect during my first massage?
Before each session, your therapist will ask you about any specific areas of discomfort, pressure preferences and medical history. You will be covered with a sheet throughout the session and only the area being worked on will be uncovered.
🌿 What should I wear to the session?
Wear something comfortable. During the massage, you will undress to your comfort level. You will always be covered with a sheet, and only the area being worked on will be exposed.
🌿 Do you offer any discounts or packages?
Yes! I offer:
> 5 session packages at a 10% discount
> Referral discounts: If you refer a friend who books a session, you'll receive a free 20-minute session of your choice from any of my services. It's my way of saying thank you for spreading the word! Just make sure your friend mentions your name when booking, and you can redeem your free session after their appointment.
Feel free to ask for any seasonal promotions.
🌿 Do you accept walk-ins or is it by advanced appointment only?
Since I am a solo therapist working from home-based salon, appointments can only be booked online and must be booked in advance!
You can book easily here!
I recommend booking at least a few days in advance to secure your preferred time.
🌿 What are your working hours?
Typically, I am available:
Monday-Friday: 9:00AM - 11:00AM
Tuesday, Thursday & Friday: 5:00PM - 10:00PM
Saturday: Closed
Sunday: 10:00AM - 12:30PM; 1:30PM - 6:00PM
If you need an appointment outside of these hours, feel free to ask, and I'll see if I can arrange something.
🌿 What can I expect from a home-based service?
As a home-based therapist, you'll enjoy a quiet, private and personalised experience in my cosy home salon. I aim to create a welcoming, calming environment where you can relax completely. Because it's just me, you'll always have the same therapist and a personal connection.
🌿 Where are you located?
I am located at Cwm, 80 King Street, NP23 7SQ which is a residential area.
🌿 What health and safety precautions are in place?
Your safety is my number one priority!
I follow strict health and safety protocols, including regular cleaning and sanitising of the salon between clients.
I also use fresh linen, towels, blankets and sanitised tools for each session.
Hand sanitiser is available for you and I disinfect my hands before and after session.
I keep the salon well ventilated.
If you're feeling unwell, please let me know in advance and we can reschedule your appointment for everyone's safety.
If you have any specific concerns, please let me know!
🌿 Can I have a massage if I'm pregnant or have a medical condition?
Yes, from the second trimester of pregnancy, I offer antenatal massage.
If you have a medical condition, I recommend that you discuss this with your doctor first.
Please inform me of any health concerns when booking so that I can adapt the session for your comfort and safety.
More information can be found here on the website under Contraindications for massage.
🌿 Do you offer gift certificates?
Yes, I offer digital eGift cards for all our services. They make the perfect gift for friends and family.
You can get digital eGift cards HERE